Shipping & Returns
We're working on our shipping policies. Rest assured they're reasonable, fair and not unusual.
We want you to be satisfied with your purchase. But, we know stuff happens so we want you to be satisfied with your return, too. Returns are considered on a case by case basis, and while we don’t go by any hard and fast rules there are some general guidelines that will help make each return fast, easy and painless.
- Receipts. They’re great. If you keep the receipts, then you can prove when you purchased the item and how much you paid for it. (Helpful hint: provide your contact info at the time of the sale and we’ll keep this info for you.)
- Condition. Keep the item in like new condition, and we’re more likely to accept it.
- Broken. If something broke, let us know. If we find the fault is our’s or the break occurred during shipping, then we’re more likely to cover the repair or replace the item. Otherwise, we can work with a repair shop on your behalf to get the item repaired.
- Time. Contact us as soon as you know you want to return something. If you bought it online, then simply follow the packaging instructions included with the item, stick the preprinted return label on top of the shipping label on the box, and hand it to the staff at your local UPS Store.
You’ll see we are fair and respectful, and that our return policy is a good deal for you and us.